Frequently asked questions

You don't need to raise your hand to ask a question. There's a possibility we might already have the answer here.

Rewards frequently asked questions

Do my rewards expire?

Yes, your rewards will expire 90 days from your last point conversion.

How do I use my cash rewards?

It¹s easy. Once you have cash rewards loaded onto your card, simply swipe your Friends card when you checkout at fresh&easy. Your cash rewards will be subtracted from the total of your purchase.

How do I convert my points to cash rewards?

You need at least a 500 point balance before you can convert them to cash rewards. Sign in to your Friends account and go to “My Points & Cash Rewards” link. Under the point balance, click the button “Convert points to cash rewards” and click “Confirm.” Your cash rewards are immediately loaded on your Friends card.

Why can’t I use my phone number to redeem my cash rewards?

Due to security reasons and to prevent fraud we cannot allow you to use a phone number to use cash rewards towards your purchase. You need to have the physical card to be able to use the cash rewards. If your Friends card has a cash rewards balance, please treat it like cash.