Frequently asked questions
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Rewards frequently asked questions
Yes, your rewards will expire 90 days from your last point conversion.
How do I use my cash rewards?
It¹s easy. Once you have cash rewards loaded onto your card, simply swipe
your Friends card when you checkout at fresh&easy. Your cash rewards will
be subtracted from the total of your purchase.
How do I convert my points to cash rewards?
You need at least a 500 point balance before you can convert them to
cash rewards. Sign in to your Friends account and go to “My Points & Cash Rewards”
link. Under the point balance, click the button “Convert points to cash rewards”
and click “Confirm.” Your cash rewards are immediately loaded on your Friends card.
Why can’t I use my phone number to redeem my cash rewards?
Due to security reasons and to prevent fraud we cannot allow you to use a phone
number to use cash rewards towards your purchase. You need to have the physical card to
be able to use the cash rewards. If your Friends card has a cash rewards balance,
please treat it like cash.